Solihull Metropolitan Borough Council recognised the need to adopt an innovative approach to designing services to deliver outcomes for its customers. In 2008 the Council developed ‘The Solihull Way’. This is our approach to implementing lean within the wider organisation and has been adapted for the
service environment from its manufacturing roots. Our approach is designed to be adapted to the needs of our business, allowing a high degree of flexibility, right from the redesign of a single process up to the transformation of a whole service.
The Solihull Way is built around seven core components – Strategy, Plan, Approach, Engagement, Leadership, Knowledge/Skills and Results.
The team will be available at the fringe event to go through the implementation of ‘The Solihull Way’ share our stories and our learning from our journey so far….
Stoke on Trent City Council
Systems Thinking is Transforming services for our customers
Following the success of the Improvement and Efficiency West Midlands pilot in highways repairs, Stoke-on-Trent City Council has used the Systems Thinking Methodology to transform service delivery for their customers. This transformation has not only increased performance but reduced costs and
is a major component of the Council’s Mandate for Change.
Read the case study describing the Stoke-on-Trent pilot and take a look at how systems thinking is transforming services for our customers.
Stoke Town Masterplan
As part of the Stoke Town masterplanning and Spode marketing programme, local film-maker Andrew Brassington was commissioned to produce a promotional video.
Learn more about the approach taken at Stoke’s stand during the fringe event.
Bromsgrove & Redditch
Bromsgrove District and Redditch Borough Councils embarked on a Shared Services Project five years ago. Since April of this year, all services where possible have been shared. Alongside this the Councils have, with support from Vanguard, been working with staff to find a more efficient
and customer led way of delivering services. The drive to find a moreefficient and customer driven approach to delivering services has already seen results – including reducing customer experience time from weeks to days in the benefits department.
Take a look at these slides for an insight into the approach taken.
How do you use the low carbon or climate change agenda to save costs and stimulate green jobs for your authority? Sustainability West Midlands supported by IEWM and local authorities has been delivering a support programme around finance, planning, procurement, schools,
communities, and businesses. Visit our stand or website to find out about the resources available.
West Midlands District Council Network
Introduction by Tony Goodwin, Chief Executive, Tamworth Borough Council, “IEWM’s support in facilitating the Chief Executive led West Midlands District Council Network has been invaluable. Key to our ability as Chief Executives to influence and help shape our agenda is ‘opportunity’; the earlier the ‘opportunity’ presents itself, the better. This forum, perhaps more than most, is a catalyst for identifying such opportunities and a safe environment in which to put ideas and innovation to the test in a tangible way. Furthermore, it provides District Council peers with a genuine opportunity to collaborate and share those ideas that will have an influence on the real issues of our times.”
WM District Council Network (WMDCN) will be represented at the fringe by three District Councils and delegates will be able to get more information about the network from District Councils’ Chief Executives and Paul Merrett, IEWM Programme Manager.
The Warwick District area is one of the most attractive and sought after areas to live, visit and work. The district is a high value area where high property prices mean that many households cannot afford to buy or rent privately in the area. As a result of this the District also has a chronic shortage of
affordable housing with the need to provide 698 new affordable dwellings per year to meet the identified unmet need (Strategic Housing Market Assessment 2012).
The Council’s vision is, “to make Warwick District a great place to live, work and visit” and recognises that a key role of achieving this is the provision of high quality affordable housing. One mechanism to achieve this is through W² – the ten year joint venture with Waterloo Housing Group.
- A financial model combining WDC owned land, WHG investment, New Homes Bonus, affordable rent and additional HCA funding to deliver the overall programme
- The objective to deliver 1,000 new homes over a 10 year period
- W² has completed its first site comprising 22 dwellings
- W² has a current pipeline of approximately 270 dwellings
- W² will provide local employment opportunities including the creation of apprenticeships
See our slides introduced by the Head of Housing and Property Services at Warwick District Council.
Using Systems Thinking methodology, we are radically redesigning what we do around our customers. Our objective is clear – improve the way we do things for our customers, which will lead to substantial financial savings. This approach is radically different to anything we have tried before, because everything we do is grounded in the customer’s shoes as opposed to traditional service reviews in current functions. We follow their journey wherever it might take us, across traditional service and organisational boundaries.
Sandwell is all about Great People, Great Place, Great Prospects and Great Performance. The scorecard allows Sandwell residents to view as much, or as little, information as they wish to ‘mark our card’ against 14 key performance issues (or storylines) that naturally fit under the ‘Great’ headings e.g. cleaner streets, changing NHS,
the regeneration of West Bromwich, investing in businesses, people and jobs.
Read more about Sandwell’s scorecard here.
Birmingham City Council worked with Nectar to achieve behaviour change. They have used Nectar points as an incentive to encourage residents to recycle more and participate in leisure activities. Learn more about this exciting trial
and its results with Steve Rose from Birmingham City Council and Polly MacLehose of Nectar.
WMC works for and with councils in the West Midlands to maximise their collective influence and the benefits of collaborative working. Improvement and efficiency funding has enabled WMC to develop a range of local authority shared services such as WMJobs an end-to-end electronic recruitment portal, WM Coaching Pool and more recently Epaycheck a national on-line pay benchmarking tool; services that are helping to transform local government and deliver efficiency savings. We will be showcasing these services together with the IEWM Leadership Programme
and a new West Midlands Mentoring Pool at the IEWM fringe event on 27 June.
Our Service Statement and Innovation Booklet can be downloaded here:-
Association of Directors of Adult Social Services
The Association of Directors of Adult Social Services (ADASS) represents all the directors of adult social services in England. Our stand at the fringe will feature a range of best practice including Smarter Commissioning, Assistive Technology andImprovement work created in the West Midlands. Join us to find out more.
The Association of Directors of Children’s Services (ADCS) supports an integrated approach to learning, collaboration and sector led improvement in children’s services. E.g. Peer challenge activity; local authority-led sharing through the Beyond Munro conference, School Funding Reform exploration event and Independent Review Officers’ conference; My Leadership Future professional development programme and Director-led master-classes; network meetings of similar roles to join up approaches to a range of work areas; regional commissioning activity that improves efficiency and effectiveness; and performance management that enables regional benchmarking and intelligence led support.
The annual report and a range of recent bulletins and links to further information are available on the stand.
In February 2012, Improvement and Efficiency West Midlands (IEWM) and ADCS organised an event focusing on the theme of keeping the child in the centre of care planning.
- To update IROs on the national picture and recent development
- To share research on the voice of children and young people
- To formulate a regional pledge to children and young people to improve outcomes
- To offer opportunity to discuss with each other and young people challenges to good practice
In May 2012, Improvement and Efficiency West Midlands (IEWM) and ADCS organised Beyond Munro, a conference to share practice within the region on implementation of changes to practice following the Munro Review. More information here.
Warwickshire has an established Corporate Programme Management Office to ensure its three year “Transformation through Strategic Commissioning programme” delivers sustainable improvements for the citizens, communities and businesses of Warwickshire. Warwickshire’s market place stand will demonstrate how this is being done, who’s leading and the results beginning to come through.