Friday 22nd June 2012
Summary of the day
An interesting event was attended by delegates who received a mix of keynote addresses, and took part in breakout sessions and practical workshops around the central theme of problem solving. Speakers with personal experience of using transformed services together with professionals from a range of public and private sector, and community organisations described how they have responded to the transformational challenge.
Eric Robinson, Corporate Director Social Care & Health in Staffordshire and ADASS West Midlands lead for Personalisation chaired the day. The morning session included two keynote speakers focussing on the theme of transformation including the perspective of a local service provider with a track record of having tipped the balance towards a more personalised type of service provision.
To set the scene, a short film was shown, capturing the views of people in the West Midlands who have required some form of help and support recounting their experiences, barriers they encountered, their thoughts about this and what would have made a difference. Real-life examples of, ‘Getting to the Good Stuff’ :-
Bill Mumford, Managing Director: MacIntyre, Chairman: Voluntary Organisations Disability Group and Chairman TLAP’s National Market Development Forum talked about implementing ‘Making it Real’ and examples of progressive personalisation. This included a very practical look at, and guide through the TLAP website.
Mick Ward, Head of Commissioning, Leeds City Council gave an interesting talk packed with practical examples, on Encouraging Community Enterprise, Innovation & Active Citizenship.
This was followed by two breakout sessions offering a choice of workshops, the more popular ones being repeated twice, providing the delegates with the opportunity to attend two workshops in total, which explored elements of the region’s approach to personalising services.
Workshop themes included the following topics:-
- Balancing control with personal responsibility
- Achieving cultural change within the workforce – People2People
- Opportunities arising from Personal Health budgets
- Building Community Capacity
- Personalisation – Threats and Opportunities for 3rd Sector Organisations
- A Positive Approach to Risk and Personalisation
- Creating Images of Possibility
- Think Local, Act Personal – Making it Real: a citizen-led approach to marking progress towards personalisation and community-based support
Presentations from the day can be viewed on Slideshare.
Delegates were asked to take part in an ‘unconference’ in the afternoon, led by Digital Nomads, with the specific aim of creating an ‘on the hoof’ agenda of workshop discussions on topics suggested by the delegates themselves, sparked by the morning’s sessions. This was to enable a richer discussion, discuss the challenges and share learning on how to address them. A facilitator attended each of the sessions and a short feedback session was held to share the main points raised at each.
Topics discussed are provided below, along with the summary notes taken by the facilitators (click links to read the feedback notes from each topic):-
- Culture Change
- Ensuring Proportionate Commissioning
- Building Community Capacity
- Less process, more outcome
Mark Godfrey, Assistant Director – Adults Social Care, Coventry City Council and Vice Chair of the Regional Personalisation Leads Network, provided the closing address:-